Document Type : Original research study
Authors
1 Associate Proffessor in Sport management, University of Tehran, Tehran, Iran
2 PhD Student in Sport management, University of Tehran, Tehran, Iran
3 department of Physical education, Iran University of Science and Technology, Tehran, Iran
Abstract
The purpose of this study was to evaluate the Role of emotional Labor Strategies on the Turnover intention of sport coaches with the mediation of the burnout. The statistical population of the study consisted of all active sports coaches in East Azarbaijan province and 301 of them were selected purposefully. The Brotheridge and Lee (2002) and Diefendorff et al (2005) questionnaires, were used to collect emotional Labor information and Researcher made questionnaire was used for coach burnout. The Meyer et al (1993) questionnaire were used to assess coaches' intention to quit. Also, the validity and reliability of the questionnaire were confirmed. The results showed that surface acting has a significant positive effect on the coaches Burnout and has indirect effect on the coach’s turnover intention. Deep acting also had a negative and direct impact on Burnout and indirect effect on the coach’s turnover intention. However, the genuine expression had no direct or indirect effect on burnout and turnover intention.
Keywords
Main Subjects
2. Brotheridge, C. M., & Grandey, A. A. (2002). Emotional labor and burnout: Comparing two perspectives of “people work”. Journal of vocational behavior, 60(1), 17-39.
3. Brotheridge, C. M., & Lee, R. T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of occupational health psychology, 7(1), 57.
4. Chelladurai, P. (2014). Managing organizations for sport and physical activity: A systems perspective. Routledge.
5. Demerouti, E., Bakker, A. B., & Leiter, M. (2014). Burnout and job performance: The moderating role of selection, optimization, and compensation strategies. Journal of occupational health psychology, 19(1), 96.
6. Diefendorff, J. M., Croyle, M. H., & Gosserand, R. H. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66(2), 339-357.
7. Fletcher, D., & Scott, M. (2010). Psychological stress in sports coaches: A review of concepts, research, and practice. J. of sports sciences, 28(2), 127-137.
8. Goodger, K., Gorely, T., Lavallee, D., & Harwood, C. (2007). Burnout in sport: A systematic review. The sport psychologist, 21(2), 127-151.
9. Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of occupational health psychology, 5(1), 95.
10. Grandey, A. A., & Gabriel, A. S. (2015). Emotional labor at a crossroads: Where do we go from here? Annu. Rev. Organ. Psychol. Organ. Behav, 2(1), 323-349.
11. Hill, B., & Sotiriadou, P. (2016). Coach decision-making and the relative age effect on talent selection in football. European sport management quarterly, 16(3), 292-315.
12. Hoseini Robat, SM., Rahim Nia, F. (2014). Impact of Emotional Workforce Strategies on Job Performance by Emotional Exhaustion. Strategic management starategies, 19, 237-54. (In Persian)
13. Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotional labor: a meta-analysis of three decades of research. Journal of occupational health psychology, 16(3), 361.
14. Humphrey, R. H., Pollack, J. M., & Hawver, T. (2008). Leading with emotional labor. Journal of managerial psychology, 23(2), 151-168.
15. Keyvan Ara, M., Naem Esfahani, M., Bahrami, S., Karimi, S., & Azizzadeh, M. (2015). The Relationship between Emotional Work and Job Satisfaction among Managers and Nursing Managers of Educational Hospitals of Isfahan University of Medical Sciences. Journal of Health Research in Society, 1(2), 47-54. In Persian.
16. Kilo, R. A., & Hassmén, P. (2016). Burnout and turnover intentions in Australian coaches as related to organisational support and perceived control. International Journal of Sports Science & Coaching, 11(2), 151-161.
17. Laborde, S., Dosseville, F., & Allen, M. S. (2016). Emotional intelligence in sport and exercise: A systematic review. Scandinavian journal of medicine & science in sports, 26(8), 862-874.
18. Lazarus, R. S. (1991). Progress on a cognitive-motivational-relational theory of emotion. American psychologist, 46(8), 819.
19. Lee, Y. H. (2019). Emotional labor, teacher burnout, and turnover intention in high-school physical education teaching. European Physical Education Review, 25(1), 236-253.
20. Lee, Y. H., & Chelladurai, P. (2016). Affectivity, emotional labor, emotional exhaustion, and emotional intelligence in coaching. J. of applied sport psychology, 28(2), 170-184.
21. Lee, Y. H., & Chelladurai, P. (2018). Emotional intelligence, emotional labor, coach burnout, job satisfaction, and turnover intention in sport leadership. European Sport Management Quarterly, 18(4), 393-412.
22. Lee, Y. H., Chelladurai, P., & Kim, Y. (2015). Emotional labor in sports coaching: Development of a model. International Journal of Sports Science & Coaching, 10(2-3), 561-575.
23. Malinauskas, R., Malinauskiene, V., & Dumciene, A. (2010). Burnout and perceived stress among university coaches in Lithuania. Journal of Occupational Health, 52(5), 302-307.
24. Maslach, C., Jackson, S., & Leiter, M. (1996). Maslach Burnout Inventory Manual, 3rd edn, California, CPP. Inc.
25. Mauss, I. B., Cook, C. L., & Gross, J. J. (2007). Automatic emotion regulation during anger provocation. J. of Experimental Social Psychology, 43(5), 698-711.
26. Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of applied psychology, 78(4), 538.
27. Na, S. Y., & Park, H. (2019). The Effect of Nurse's Emotional Labor on Turnover Intention: Mediation Effect of Burnout and Moderated Mediation Effect of Authentic Leadership. Journal of Korean Academy of Nursing, 49(3), 286-297.
28. Raedeke, T. D. (2004). Coach commitment and burnout: A one-year follow-up. Journal of Applied Sport Psychology, 16(4), 333-349.
29. Swanson, S., & Kent, A. (2017). Passion and pride in professional sports: Investigating the role of workplace emotion. Sport management review, 20(4), 352-364.
30. Tnay, E., Othman, A. E., Siong, H. C., & Lim, S. L. (2013). The influences of job satisfaction and organizational commitment on turnover intention. Procedia-Social and Behavioral Sciences, 97, 201-208.
31. Wagstaff, C. R., Fletcher, D., & Hanton, S. (2012). Exploring emotion abilities and regulation strategies in sport organizations. Sport, Exercise, and Performance Psychology, 1(4), 268.
)